We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 30 days from receipt. Customers are responsible for the return shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. Please note, we only accept returns from houseoflashes.com.
- We do not accept exchanges on any orders.
- Any refunds for items purchased within gift sets are not accepted separately. All gifts or collection sets must be returned as a whole in order to receive a refund.
- If your order is returned after 30 days, you will only be eligible for store credit.
- Packages returned back to houseoflashes.com due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.
Please allow 7-15 business days for your return to be processed. Please allow 5-10 business days for the refund charge to reflect back onto your bank statement. Should you require further assistance, please email firstname.lastname@example.org.
If an item may be considered defective, please email email@example.com indicating your Name and Order Number. Defective items need to be addressed within 30 days from receipt. After 30 days, customers are only eligible for store credit. If the product is deemed defective by houseoflashes.com, you will be eligible for a refund or replacement of the same item.
Mistake or Damaged Order:
Please email firstname.lastname@example.org within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All mistakes or damaged orders must be resolved within 7 business days of original contact to receive full credit/replacement.
To Resolve mistake or damaged order's quicker, please provide the following in email:
- Order #
- Shipping Address of Order
- Pictures of all products received
- Picture of Packing slip included
If you need any further assistance, please contact our office at 877-228-1566.